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Know your rights when buying online - check out our essential advice
Top 10 online shopping tips
- Know who you're dealing with: get the seller's landline phone number and postal address
- Be aware of terms and conditions: check payment and delivery details
- Keep records of what you order
- EU law protects you against fraudulent use of your payment card in EU transactions: credit cards give you extra protection
- Only give your payment card details over a secure connection, and never by email: never disclose your PIN number to anyone, and never send it over the internet
- You usually have at least 7 days to cancel an order and request a refund from an EU retailer
- Check your payment card statement carefully: you have at least 90 days to report a suspect transaction
- When you buy goods online from outside the EU:
1. you are an importer and may be liable to pay any Customs Duty and VAT;
2. err on the side of caution as it may be difficult to seek redress if problems arise
- If you have a problem, contact the seller then, if you need to, the payment company, local Trading Standards Office and any 'trustmark' organsiation the seller is registered with
- Click the Useful Link for all of your usual shopping rights
